Description

We are offering a contract to permanent employment opportunity for a Desktop Support Analyst in the investment banking industry, located in Atlanta, Georgia. The role involves administering and maintaining Windows operating systems, managing SCCM for software deployment, and implementing Microsoft Azure services. You will also be required to manage Apple devices, troubleshoot using Cisco ISE, and support various financial applications.

Responsibilities:

• Administer and maintain Windows operating systems, including Windows 11, Windows Server 2016, 2019, and 2022
• Manage and support SCCM (System Center Configuration Manager) for software deployment, patch management, and system monitoring
• Implement and manage Microsoft Azure services, including virtual machines, Azure Active Directory, and Azure Networking
• Configure and manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM)
• Administer Microsoft Exchange, both Online and On-Premises, including mailbox management, email routing, and security configurations
• Manage Apple devices using Apple Business Manager and ensure compatibility with company systems and policies
• Troubleshoot using Cisco ISE (Identity Services Engine) for network access control
• Administer Cisco Unified Communications Manager (CUCM) for VoIP telephony services
• Support IPC Turret systems for trading communications
• Utilize Jira Project Management and Confluence for task tracking, documentation, and collaboration
• Manage Citrix Workspace environments for virtual application and desktop delivery
• Utilize Crowdstrike for endpoint security and threat detection
• Support Cisco Jabber for unified communication and collaboration
• Provide support to various financial applications such as Bloomberg, Refinitiv, Netx360, and Market Axess for financial data analysis and trading
• Configure and support VPN solutions, including Cisco AnyConnect and GlobalProtect, for secure remote access

Requirements

• Proficiency in Citrix Technologies and Dell Technologies is a must.
• Familiarity with EO/IR systems is required.
• Experience with Mac Computers and Microsoft applications is necessary.
• Understanding of Active Directory is mandatory.
• Knowledge of Computer Hardware is essential.
• Ability to handle Configuration Management tasks is crucial.
• Experience in Deployments is important.
• Prior experience in Deskside Support in an Investment Banking environment is preferred.
• Desktop Support Analysts should possess excellent problem-solving skills.
• Effective communication and interpersonal skills are necessary.
• Ability to work independently and as part of a team is required.
• Applicants must be organized and detail-oriented.
• Knowledge of industry-specific software and hardware is beneficial.
• A Bachelor's degree in Computer Science or a related field is preferred.
• Relevant certifications in IT or related field will be considered an asset.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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