Description

We are offering a short term contract employment opportunity in the dynamic professional services industry in Las Vegas, Nevada. The role is for a highly organized and detail-oriented Customer Service Representative who will be instrumental in nurturing client relationships and ensuring the delivery of exceptional service. You will be working in a fast-paced, high-volume call center environment, providing timely and accurate customer service.

Responsibilities:

• Establish and maintain strong client relationships through regular communication
• Follow up with clients to ensure proper documentation has been received
• Handle and resolve customer inquiries and complaints promptly and professionally
• Actively participate in cross-selling and referring customers to expand business development
• Process customer credit applications and maintain accurate credit records
• Monitor customer credit accounts and initiate actions to collect delinquent payments
• Utilize Google Suite and other relevant software for customer service tasks
• Engage in outbound sales activities in line with the company's targets and standards
• Ensure all customer interactions align with the company's customer service standards
• Continually strive for improvement in processes and services to enhance the customer experience.

Requirements

• Proven experience in a Call Center Customer Service role
• Familiarity with High Volume Call Center operations and procedures
• Experience in Outbound Sales and Heavily-Outbound customer interactions
• Proficient in Google Suite applications, including Docs, Sheets, and Gmail
• Excellent communication, problem-solving, and interpersonal skills
• Ability to handle customer queries and provide appropriate solutions
• Patience and empathy in dealing with customer complaints and concerns
• Ability to multitask, prioritize, and manage time effectively
• Strong customer focus and commitment to excellent customer service
• Willingness to learn about products or services to improve quality of support
• Ability to work in a team and contribute to a positive working environment
• Flexibility to work in different shifts or extended hours if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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